FAQs

1. How can I contact you?

You can contact us by sending an email to eatelligentusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.

4. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for detailed instructions on how to initiate a return.

5. Can I return a product if it is damaged or defective?

Yes, if you receive a damaged or defective product, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

6. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. Please contact us if you have any questions or concerns about a specific item.

7. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. Can I exchange a product for a different one?

Yes, if you would like to exchange a product for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired product as quickly as possible.

9. Do you offer a warranty on your products?

Most of our products come with a manufacturer's warranty. The specific warranty details can be found on the product page. If you have any questions about a product's warranty, please contact us and we will be happy to assist you.

10. How long does shipping take?

The shipping time varies depending on the product and the destination. Generally, it takes between 7 to 20 business days for the product to be delivered. However, please note that due to factors beyond our control, such as customs clearance and postal delays, shipping times may be longer in some cases.